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cheap-car-rental-worldwide.com terms and conditions

Definitions

'We', 'Us' and 'Our' refer to Tilton Holdings Ltd, trading as cheap-car-rental and cheap-car-rental-worldwide.com. Tilton Holdings Ltd is a limited liability company registered in England and Wales (reg No 442022). Our Registered address is 45-51 High Street, Reigate,RH2 9AE, England. 'You' and 'Your' refer to you the customer. 'The rental company' refers to the car rental supplier for which We are acting as broker.

cheap-car-rental-worldwide.com is a partner website of cheap-car-rental.com

General

When collecting your car you will need to show: (1) A full, clean driving licence written in Western (Latin) characters in Your name. (Obtain an International driving licence if your licence is Chinese, Arabic or other non Western characters) (2) Your car hire voucher (3) Your credit card. This usually has to be a Visa, Mastercard or an American Express card. A debit card or cash is acceptable at some locations but not all. You will need to sign a rental agreement. Although our rates are fully inclusive of taxes insurance and surcharges there can be local charges such as child seats, one way fees, personal accident insurance, car upgrade, petrol, enhanced roadside assistance, removing traces of cigarette smoking or anything else you agree with the car rental company. You must agree and sign for any such items on collection of the car, as part of the contract rental. It is your responsibility to check the paperwork supplied before you sign the contract as any extras you sign for cannot be subsequently refunded. If you see any charges on the paperwork that you have not agreed to then ask a staff member to remove the charge. WE WILL NOT BE ABLE TO CLAIM A REFUND FOR ITEMS/INSURANCE/UPGRADES SIGNED FOR BY ACCIDENT. Please take a moment to ensure that you fully understand the rental agreement before you sign it.

Before driving off

Before driving off check the condition of the car condition carefully. Check for dents and scratches to the exterior. Check the condition of tyres. Check the underside. Check the interior seats, carpet, door panels. Also check there is no evidence of cigarette smoking. If you see any damage report it to the car hire company and see that they note the faults on your contract before you drive off, otherwise you might have to pay for the repair of the damage when you return the vehicle.

Cancellation/Amendment Charges

If you need to cancel or amend your booking you must write to us. Preferably this should be by replying to the confirmation email you receive following the booking and the car hire voucher returned. In the case of cancellation, a charge equivalent to one days rental will be made. Once your rental has started it is not possible to change the duration. We will not refund any unused portion of the rental. Should you wish to extend your rental this will need to be at local prevailing rates although if you contact us we may be able to extend the rental using our special rates.

Flight Information

If you are collecting your car at the airport it is imperative that we are given your correct outbound flight number and estimated arrival time. If this is not known to you at the time of your booking your car, please ensure that you inform us at least 7 days prior to departure. If we are not provided with the correct flight information in good time, no responsibility can be accepted or compensation allowed for a failed rental.

Delivery and Collection

The location of the collection office is given on our rates page and on the booking voucher. This information will include telephone and fax numbers and trading hours.

Deposits

Before the rental agreement is completed a valid major credit card is required and must be in the name of the lead driver. Electron/Solo/Maestro cards are not accepted.

Personal Accident Insurance

This optional insurance may be covered by your holiday insurance (check before you travel). If you require Personal Accident Insurance it can be taken out locally on collection of the hire car.

Long Term Rentals

Renters will need to visit a convenient location every 28 days to extend their agreement

Special Requests

The rental of a child seat /ski racks/ snow tyres / snow chains /GPS must be requested at time of booking. No guarantee can be made regarding special request availability.

Local Charges

The costs and conditions of all incidental items payable locally are subject to local tax.

Documentation

When you make a booking with us a confirmation screen will give you the details of the booking including our booking reference. An email will then be sent with the same details. A Pre-Paid voucher will be sent within 48 hours of the booking being made. This must be produced at the time of collection of the vehicle. The rental company will not accept your rental unless this is produced. We cannot offer a refund for non-production of the pre-paid voucher.

Renter suitability

The rental company reserves the right to refuse a rental to drivers with certain types of endorsements. No refunds will be given for rentals aborted due to non-production of any driving licence or non- disclosed endorsements. Faxed or photocopied licences are not acceptable.

Vehicle Type/Suitability

We cannot guarantee a particular model or make of vehicle The example vehicle shown is for guidance only and the rental companies reserve the right to substitute it with another similar vehicle. If for any reason whatsoever, you are not happy with the condition of your vehicle, please inform the local car hire company immediately and Us in writing. We cannot accept any liability where this procedure is not followed.

Mechanical difficulties/Accidents

In the event of any mechanical difficulties or accident involving your rental vehicle, it is imperative that details are reported to the rental company straight away. You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a vehicle must be obtained from the the rental company supplying your vehicle and whose name and address appears on your voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company becomes involved. Compensation cannot be considered when this procedure is not followed correctly.

Insurance Exclusions and Excess

In common with most car rental companies the insurance cover offered by many of our suppliers does not cover tyres, windscreens, the roof, the underside and interior of the car and towing charges. You may sometimes therefore be liable for damage to these items. Contents of the car are covered by clients normal travel insurance policies. No insurance excess is payable except for wilful damage or damage to the car as outlined above. This excludes the state of New York where the first USD100 of each and every claim and the state of Alaska where the excess is USD500.

Provision of Vehicles

Please be aware car hire suppliers can refuse to provide a vehicle to any customer who is, in their opinion unfit to drive or does not meet eligibility requirements. In such cases, your contract with us becomes void and we will have no further liability to you.

General Conditions

All bookings are confirmed when full payment is received and are subject to Our terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between Us and You except for those terms implied by law whose application is mandatory.

Traffic violations

The client is responsible for all fines, parking and driving violations, toll roads, airport access fees etc.

Reservations

We are not deemed to have accepted a reservation until we have confirmed the rental company that a vehicle is available for you and emailed your rental voucher to you. The primary method of communication between us and you will be email. It is your responsibility to ensure that your email system is capable of receiving and printing email communications from us in both HTML and plain text formats and that such communications are not rejected by your system or by your internet service provider as "spam". We will accept no liability whatsoever for losses or failures of any sort that result from you not receiving an email sent by us and our email logs shall be undisputable evidence of the fact that an email was sent.

Period Of Rental

All hires are calculated and sold in periods of 24 hours. In some countries there is a 3 day minimum period. After the car has been collected, it may be possible to extend at these rates by contacting us by e-mail or telephone and making further payment as required. If extension is made directly with the local car hire company, the rate may be considerably higher. Missed return deadlines without pre-authorised extension will be charged locally. Please note that no refunds will be made for vehicles returned early.

Booking Conditions

The client acknowledges that in making a booking with us it does so only on the basis of the material contained in this statement. All other statements or representations made by us, our employees, or agents are of no effect unless confirmed by us to you in writing. We act as a broker for the rental companies and a contract will be taken with the car hire company supplying the car. Clients will then be subject to the terms and conditions of that contract and the laws of the country where the rental has taken place. We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial dispute, including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellation of scheduled airlines and financial failure of airlines. We and the car rental company reserve the right to levy any government increase in tax or change in law, which results in additional cost after the confirmation in the reservation. Our liability to you for any loss, damage, injury or accident what so ever, whether arising out of negligence, breach of contract, or any other cause shall not exceed twice the invoiced price of rental of the vehicle concerned provided that nothing in this clause shall limit our liability for death or personal injury caused by its negligence. We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention. The client will indemnify us against this in respect of such claims.

Complaints

In the unlikely event of a problem or complaint upon your return please send an email to callcentre@cheap-car-rental.com. We can only deal with your complaint if we are notified within 8 weeks of return of your car and you have the relevant paperwork. It is important, therefore, that you keep your copy of the rental agreement.